Frequently Asked Questions

Everything you need to know about your Zippo order and care.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Custom engraved orders may require an additional 2-3 days for processing.

Does my Zippo lighter come with fuel?

For safety reasons, all Zippo lighters are shipped empty. You will need to purchase Zippo premium lighter fluid separately to fill and use your lighter.

What is the 'Lifetime Guarantee'?

Our world-famous guarantee states: 'It works or we fix it free.' If your Zippo windproof lighter ever fails mechanically, we will repair it at no cost, regardless of its age.

How do I return an item?

If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of receipt. Please contact our support team to initiate a return authorization.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my order?

Yes. Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.